We Remain Open for Business, Ready to Serve You. We’re Taking Your Health & Safety As Serious As Ever
Here at The Drain Surgeon, we have been monitoring the Coronavirus carefully over the last few weeks. We want you to know that we are taking the health and safety of our customers, employees, & members of the local communities that we serve very seriously. As such, our team has remained vigilant in implementing our health & safety practices on every job. This includes standard practices like ensuring that all of our plumbing technicians wear gloves on every call. It also includes the addition of some new safety measures like ceasing all technician/customer physical contact (i.e. handshaking), sterilizing vehicles at an increased frequency, & ensuring that our entire service fleet stays stocked face masks.
The latest information on best practices for minimizing Coronavirus exposure risk can be found on the CDC website. Click on the image to be taken directly to the CDC website’s Coronavirus hub.
Additional Precautions for the Safety of Our Customers, Employees, and Community:
We take our role in the community seriously and try to make every effort to ensure our clients are taken care of, but also that our technicians are safe as we enter our clients’ homes and businesses.
1.) If you are sick or have been exposed to the Coronavirus, please cancel your appointment by calling us at (706) 303-0987.
2.) Please avoid physical contact with our technicians during the time of the appointment. We will greet you with a warm smile, but not a handshake at this time.
3.) Please wash your hands with soap and water for 20 seconds prior to our arrival for our scheduled appointment. With your permission, our technician will wash their hands as well. Please instruct them to do so, otherwise, they will use the company-provided hand sanitizer prior to reaching your door.
4.) Each technician’s service vehicle has been equipped with masks that can be utilized upon request.
5.) If a technician is sick, they will be asked to stay home and get well; therefore, we ask for your patience and understanding in case an appointment must be rescheduled. As always it is our intent to continue to serve our customer’s plumbing needs while mitigating any unnecessary risk within our local community & our country at large.
We thank you in advance for your patience during this most challenging and unprecedented time.
Virgil came to my rescue and did a awesome job! I cant tell you how much I appreciate the great service! Thanks again Virgil and The Drain Surgeon...will definitely use again!
Brandy Staton
Thank you, Drain Surgeon! My parents had a major obstruction and Adam knew exactly how to handle it. I highly reccomend this company. Thank you Kevin and Adam for your help!!
Kim Albea
Called in the afternoon and they had someone out shortly that day. The problem couldn't be fixed that day but they scheduled me for a next day appointment and arrived on time and completed the job in a timely manner. Highly recommend this company!
Josh Massey
My Drain Surgeon was Adam and he gave some exceptional service! He will be the reason I will always use The Drain Surgeon and will recommend to my family and friends.
Brandon Wiggins
very ethical, fixed my problem quickly and on the same day. Big Larry was amazing and recommend him to anyone.
Shalin Shah
Called in the afternoon and they had someone out shortly that day. The problem couldn't be fixed that day but they scheduled me for a next day appointment and arrived on time and completed the job in a timely manner. Highly recommend this company!
Donna Lively
I recently had two plumbers do some repair work and they were great! Adam Jones and Virgil Bateman were very skilled, personable, and knowledgeable in their field. There was an issue with uneven ground which caused them to make some repeat trips, but they were very quick to respond and correct any issues. Would definitely hire them for any future work.
Charles M.
John was very professional and knowledgeable. I will be using them again for my plumbing needs! Virgil was awesome as well! They were understanding and was able to get me in and now I have hot water. This company was affordable and professional!
Danielle Miles
Contact was made very easily on a Sat evening for emergency repairs. Work was scheduled for Sun a.m. Scheduled time was met, very courteous, professional employees. Work was completed expertly in a timely fashion. Highly recommend The Drain Surgeon.
Larry came a while back and replaced our water heater that was older and going out. It works great now and he did an awesome job, will definitely be calling them for all future plumbing needs! Fast and friendly service! Thanks Drain Surgeon!
